How do I update my contact details?

It is important that we always hold your current phone number, email address and postal address. Out-of-date details can mean you miss statements, notices or messages about your account.

Keeping your details current also helps us verify it is really you when you call, and means time-sensitive items — such as a settlement figure or a response to a request — reach you without delay.

The quickest way to update them is the Update Your Details form on our Forms & Requests page. We will confirm once the change has been applied. If you have changed your business name or registered address as well, use update your address, name or contact details, and see how we verify it is really you on the phone.