How do I make a complaint to a UK lender?

If something has gone wrong, we want to know so we can fix it. You can raise a complaint with the Make a Complaint form, by email, or by phone. Tell us what happened, when, and what you would like us to put right.

We will acknowledge your complaint promptly, investigate it fairly, and keep you updated. Our Feedback & Complaints page explains each stage and the timescales involved.

For the full picture, see what happens after you complain and the complaint options and process. There are also time limits for raising a complaint, so it helps to contact us as soon as you can.