What happens after I complain to a UK lender?

Once you have complained, we will acknowledge it and look into what happened. We will then send you a written response explaining our findings and any action we are taking. We keep you updated while we investigate, and we will tell you if we need anything further from you.

Because we lend only to limited companies and LLPs, this is unregulated business lending and the Financial Ombudsman Service cannot consider complaints about it. Our final response is the last stage of our internal process; if you remain dissatisfied, the next step is the courts.

If you have not complained yet, see how to make a complaint and the complaint options and process. Note that there are time limits for raising a complaint.