Forms & Requests — Credicorp

Payments & arrangements

Tell us how you would like to pay, ask for more time, or sort out a Direct Debit.

Set up a payment arrangement

Tell us what you can manage and we will work out a realistic repayment plan with you.

This is an account request, so please sign in first — we'll bring you straight back here and fill in your details automatically.

Request a payment extension

Need a little more time on a payment? Ask before the due date and we will confirm a new date.

This is an account request, so please sign in first — we'll bring you straight back here and fill in your details automatically.

Hardship variation request

If a change in your circumstances means you cannot meet your current schedule, ask us to vary your repayment terms.

This is an account request, so please sign in first — we'll bring you straight back here and fill in your details automatically.

Request a settlement figure

Find out the amount needed to clear your loan in full on a chosen date.

This is an account request, so please sign in first — we'll bring you straight back here and fill in your details automatically.

Set up or change a Direct Debit

Ask us to set up automatic payments, or change an existing Direct Debit. We will send the mandate to confirm.

This is an account request, so please sign in first — we'll bring you straight back here and fill in your details automatically.

Request a refund of an overpayment

If your account is in credit, ask us to refund the balance to you.

This is an account request, so please sign in first — we'll bring you straight back here and fill in your details automatically.

Dispute a payment or transaction

Think a payment is wrong, missing or duplicated? Give us the details and we will investigate.

This is an account request, so please sign in first — we'll bring you straight back here and fill in your details automatically.

Statements & documents

Request the paperwork you are entitled to — there is no charge for these.

Request a statement of account

Ask for a statement showing your payments, balance and any charges. There is no charge for this.

This is an account request, so please sign in first — we'll bring you straight back here and fill in your details automatically.

Request a copy of your Business Loan Agreement

Ask for a copy of your signed Business Loan Agreement for your records.

This is an account request, so please sign in first — we'll bring you straight back here and fill in your details automatically.

Your account & support

Keep your details up to date, ask a general question or let us know how we can help.

Update your contact details

Keep your details current so you never miss an important notice about your account.

This is an account request, so please sign in first — we'll bring you straight back here and fill in your details automatically.

General support enquiry

Not sure which form you need? Send us your question here and the right team will pick it up.

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Full name

Account / reference number

If you have it to hand — it helps us find you faster.

Email address

Contact number

Subject

How can we help?

I confirm the information above is accurate and I have read the Privacy Policy

Tell us about additional support needs

If a health condition, bereavement, caring role or other circumstance means you need us to do things differently, let us know.

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Full name

Account / reference number

If you have it to hand — it helps us find you faster.

Email address

Contact number

What would help

Share only what you are comfortable sharing — it helps us support you well.

Best way to contact you

I confirm the information above is accurate and I have read the Privacy Policy

Request a callback

Prefer to talk? Tell us when suits and a member of the team will call you back.

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Full name

Account / reference number

If you have it to hand — it helps us find you faster.

Email address

Contact number

Best time to call

What is it about

I confirm the information above is accurate and I have read the Privacy Policy

Complaints

If something has gone wrong, tell us and we will work to put it right.

Make a complaint

If something has gone wrong, tell us here. We will acknowledge it promptly and work to put it right.

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Full name

Account / reference number

If you have it to hand — it helps us find you faster.

Email address

Contact number

What has gone wrong

What outcome are you looking for

I confirm the information above is accurate and I have read the Privacy Policy

Cannot see the form you need?

Use the general support enquiry form, browse our FAQs, or contact us directly.